Privacy Policy

Information We Collect

We may collect the following information when you interact with us:

• Contact details you provide, such as your name, phone number, email address, and service address.
• Project details you share when requesting an estimate or quote (for example, the type of deck, fence, or repair work you need).
• Messages and call records from your communications with us, including chat, email, and text messages.
• Basic website usage data, such as pages visited and general device information, collected through standard analytics tools.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide free estimates.
• Schedule appointments, coordinate work, and complete your project.
• Send you service updates, appointment reminders, and follow-up communications, including by SMS/text message where you have consented.
• Process payments and maintain business records.
• Improve our services, website, and customer experience.

SMS / Text Messaging Consent

When you provide your mobile phone number and opt in—for example through our website forms, chat widget, or by texting us—you consent to receive text messages from Austin Texas Decks related to estimates, scheduling, project updates, and customer service. Message frequency varies. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send one confirmation message and will not send you further texts unless you opt back in. For help, reply HELP or contact us at (512) 866-5809.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties or affiliates. All other categories of personal information are handled as described in the “How We Share Information” section below.

How We Share Information

We do not sell your personal information. We may share limited information only with trusted service providers who help us operate our business—such as scheduling, messaging, payment processing, and customer relationship tools—and only to the extent needed to perform those services on our behalf. These providers are required to protect your information and may not use it for their own marketing.

We may also disclose information when required by law, to enforce our agreements, or to protect the rights, property, or safety of our customers or others. As stated above, SMS/text messaging consent and mobile opt-in data are never shared with third parties or affiliates for marketing purposes.

Data Retention & Security

We retain your information for as long as necessary to provide our services and meet legal, tax, and accounting requirements. We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

• You may opt out of text messages at any time by replying STOP.
• You may unsubscribe from marketing emails using the link in those emails.
• You may request that we access, update, or delete your personal information by contacting us using the details below.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of our services after changes take effect means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or your information, contact us at: